Terms & Conditions

Legal Disclaimer

Santo Group retains copyright on all the text, graphics and trademarks displayed on this site. All the text, graphics and trademarks displayed on this site are owned by Santo Group and used under license by Santo Group affiliates.

You may print copies of the information on this site for your personal use and store the files on your computer for personal use. You may not distribute text or graphics to others without the express written consent of Santo Group and its affiliates. Also, you may not, without our permission, copy and distribute this information on any other server, or modify or reuse text or graphics on this or any another system.

No reproduction of any part of the site may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or site, whether in hard copy or electronic format, including postings to any other site. Santo Group reserves all other rights.

The information on this site has been included in good faith and is for general purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as regards its accuracy or completeness.

No information on this site shall constitute an invitation to invest in Santo Group or any of its affiliates. Neither Santo Group and its affiliates, nor their or their affiliates' officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it, including, without limitation, any loss of profit, indirect, incidental or consequential loss.

These terms and conditions are an agreement between Santo Group the owner and operator of this website i.e. www.uvifoods.in and you, a user of the website. These terms and conditions govern the regulation of the website. You agree to read, understand, and accept the terms and conditions by continuing to use the website. Any aspect of these terms and conditions that you find objectionable must not be used on this website.

1. Eligibility Criteria

1.1 You must be over the age of 18 and competent to enter into a contract under the Indian Contract Act 1872 to use this website. You agree that you are of legal age to access this website by continuing to do so. To use the website, if you are under 18, you must have the supervision of a parent or legal guardian who agrees to the terms and conditions of use.

2. Account Password and Security

2.1 User registration and login may be necessary before placing an order on the website. The user is responsible for ensuring the security of the password they create when signing up, as well as for any and all activities that occur while using their account. The user promises to inform the site promptly if the account or password is used without their permission. Santo Group disclaims all responsibility for any harm or loss caused by a user's failure to adhere to this condition.

3. Pricing and Terms of Payment

3.1 Everything on our website is for sale at the prices specified there. Indian currency is used for all of the pricing (i.e., Indian Rupee). Shipping and delivery fees are not included in any of the pricing listed on the websites. After placing an order, the user agrees to pay any additional shipping or transportation costs that may be incurred. Santo Group retains the right to inform users of incorrect product descriptions or price before product shipment. If the user continues with order fulfilment, the goods or service will be given according to the amended description or corrected pricing. Price changes are immediately posted on the website if they occur. Some advertised goods' pricing may vary periodically, but if they do so after your order is sent, the user is not obligated to pay the new price. Santo Group maintains the right to adjust product prices or services. Santo Group may alter pricing and/or withdraw discounts due to rising costs of materials, labour, transportation, taxes, duties, levies, or currency rates. When placing an order, payment must be paid according to the site's instructions and is unconditional and irreversible.

4. Rules for User’s Conduct

Set of general rules for users to comply with –

4.1 The user agrees not to, unless expressly permitted by law, change, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, sell, lease, translate, disassemble, or otherwise exploit the website or any portion thereof.

4.2 The user agrees not to publish or upload anything that violates the legal rights of others, is harassing, abusive, defamatory, threatening, obscene, indecent, pornographic, or otherwise supports behavior that might result in civil or criminal liability under Indian law.

4.3 The user guarantees that no viruses, bugs, trap doors, dangerous codes, or other similar software or programmes that might impair the operation of the website or another person's computer will be uploaded or distributed.

4.4 The user agrees not to violate, misuse, manipulate, or exploit any agreement terms, code of conduct, or other website guidelines. The user agrees not to make defamatory, disparaging, abusive, inappropriate, or indecent comments concerning website and its affiliates and partners on Santo Group property.

4.5 The user may not access or try to gain information or materials by unintended means on this site. Santo Group shall not be liable to user nor held in breach of contract for any loss or damage which may be suffered as a direct or indirect result of us being prevented, hindered, or delayed in the performance by circumstances beyond our reasonable control, including (but not limited to) any act of God, war, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery.

5. Reviews Feedbacks and Comments

5.1 The user can evaluate, comment, or recommend on the website. Santo Group owns any reviews or comments placed online. User grants Santo Group permission to use, copy, distribute, display, derive, and change contributed reviews and comments. User agrees to let Santo Group use the name supplied with reviews or comments. The user promises that his or her comments or reviews won't breach Santo Group policy or anyone's rights. User undertakes not to submit unlawful, scandalous, offensive, vulgar, or threatening content.

6. Termination

Santo Group may suspend or cancel a user's access to the website without notice if the user violates the terms and conditions, rules, or guidelines. The user can terminate the agreement at any time by stopping all website use. Upon termination of the user agreement by either the user or Santo Group, the user must delete any downloaded or otherwise received content from this website, as well as any copies produced under the User Agreement or otherwise. User must pay for any service or product bought before either party terminates.

7. Modification of Terms and Conditions

7.1 Santo Group may amend these terms without alerting users. The amended terms and conditions are effective when posted online. The user should examine the website's terms often. If the changed terms and conditions aren't acceptable, the user should stop using the service. If the user continues to use the service, they are assumed to have consented to the updated terms and conditions of this website.

8. Indemnification

The user agrees to indemnify, defend, and hold Santo Group, its subsidiaries, affiliates, officers and employees harmless from and against any and all losses, costs, expenses (including reasonable attorney fees) relating to or arising out of the user's use of or inability to use the services, violation of any terms and conditions , violation of any third-party rights, violation of any applicable laws, rules, or regulations. This provision survives the End user agreement. This indemnification obligation will survive the expiry or termination of these terms and/or your use of the service.

9. Infringement Policy

All trademarks, text, pictures, software, programmes, service names, trade names, user interfaces, source code, icons, photographs, etc. shown on this website are the exclusive property of Santo Group. Santo Group website users agree not to duplicate, sell, transfer, create derivative works, or distribute content. The website cannot be used to access protected content without permission. User may only use protected content for personal use without Santo Group’s authorization. Access to the website does not provide any license to Santo Group or its licensors.

Privacy Policy

We at Santo Group (“Santo Group” or “We”) respect your Privacy and are committed to protecting it through our compliance with our Privacy Policy.

This Privacy Notice governs the manner in which www.uvifoods.in (“Uvi Foods,” “we,” “us,” or “our”) collects, uses, shares, maintains and discloses Personal Data collected from users (each, a "User", “you”) of the website ("site").

We encourage you to read our Privacy Notice on a regular basis and whenever you intend to provide Personal Data to us. We may amend this Privacy Notice from time to time to reflect changes in our data handling practices.

Website collects, processes, uses, storages, discloses, transfers, or otherwise makes available (“Processing”, “Process” or “Processed”) your Personal Data as legally permitted under Digital Personal Data Protection Act, 2023 and other in-scope Data Protection Regulations.

The privacy practices set forth in this Privacy Notice are for this website only. If you are re-directed to other websites or provide personal data to any of those websites, please review the privacy notices posted at those websites.

1. Data We Collect About You and How We Collect It

1.1 Personal Data That You Give Us

1.1.1 We receive and store any data you provide in relation to our Services. You can choose not to provide certain data, but then you might not be able to take advantage of many of our Services. Examples of what data you give us includes your first and last name, postal address, contact details such as your email address and phone number etc. We may also gather information about your access to our website, order history, no. of times you have visited our website and the services/products accessed/purchased by you at our website. This information is used by us to personalize your shopping experience, to process your transactions, deliver your orders, process payment and to make communication regarding your order and/or our products and services. The name, contact number, postal and e-mail address are used by us for contacting you for the fulfilment of your order, sending you information and promotional codes and notifying you about any offer, updates, or new service. The information is also used by us staff members/fulfilment partners, who are involved in the completion of your transaction.

1.2 Personal Data That Is Collected Automatically

1.2.1 We automatically collect and store certain types of data about your use of our Services, including data about your interaction with our website and services availed through our website. This data is used by us to personalize your shopping experience, to process your transactions, deliver your orders, process payment and to make communications regarding your order and /or our products, offers and services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our Services and other content served by or on behalf of us on other websites. Examples of what Personal Data we collect includes the internet protocol (IP) address used to connect your computer to the internet, purchase and content use history, browser and device information, browsers you used to access our Site and services, webpages viewed, time spent on webpages, links clicks, transactions entered, site-navigation patterns, referring website addresses and other diagnostic data from your use and interaction with our Site. Please refer to out Cookie Policy on details around how we collect and process your personal data.

1.3 Entering a Contest or Promotions

If you participate in a promotion, we will collect name, contact information, and any other information that you choose to include on the form. If you are an account holder, we may note in your account that you participated in a promotion.

2. How We Use Your Data

We may use the data that we collect or that you provide to us, including any Personal Data:

2.1 Processing Your Order

2.1.1 For processing your orders, contact you in relation to your order (for example tracking your order, an item is out of stock, payment hasn’t cleared or just to let you know that we’ve saved your basket for you etc.) and to pass your payment information onto our payments processing partners.

2.2 Marketing and Advertising

2.2.1 For marketing and advertising purposes, such as to communicate with you about our products and services and those of our subsidiaries, affiliates, and parent companies that may be of interest to you.

2.3 Administrative Purposes

2.3.1 For administrative purposes, such as to register you for, or notify you that you are a winner of a contest or other promotion; to assist you with managing your account and passwords; for technical support; to maintain security and operability of our Website (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this privacy policy notice, our Terms of Use, and other policies.

2.4 Customer Service

2.4.1 For customer service purposes, such as to respond to your queries and requests.

2.5 Campaigns & Promotions

2.5.1 To undertake, with your consent, marketing campaigns and any other promotional activities such as providing information about special events.

2.5.2 To deliver target advertising and coupons if you have signed up or registered to receive this information.

2.6 Database Creation

2.6.1 To build our contact database once you have made a purchase, completed a transaction and/or registered to receive more information.

2.7 Research & Analytics

2.7.1 Upon your opt-in, for research and analytics, such as for internal market analysis, such as identification of trends and measuring the amount of traffic to our Website; to improve our Website, products, and customer experience; to understand what parts of our Website are most popular or to improve upon our Website; to understand our customer demographics; and for other research and analytical purposes.

2.8 For Legal Compliances

2.8.1 For legal compliance: to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.

2.9 Protection

2.9.1 For protection of us and others: where we believe it is necessary to protect us and others, including, without limitation to detect, prevent, and respond to fraud, security incidents, or other issues where we believe it is appropriate to protect us and others.

3. Legal Basis of Processing Personal Data

With your use of this website, we may process your Personal Data based on the following legal grounds:

3.1 Your Consent

3.1.1 When you subscribe to Uvi Foods WhatsApp updates, create/register profile on the website, subscribe to a newsletter, manage your cookie preference or in every other case where you provide us with your clear and specific consent; or

3.2 Personal Data That Is Collected Automatically

3.1.1 For a specified purpose you voluntarily provide your personal data to us for which you have not indicated to us that you do not consent to the use of Personal Data; or

3.1.2 When we use your Personal Data to comply with laws; or

3.1.3 When we improve our services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising; or

3.1.4 When we comply to any judgement, order or decree relating to claims of a contractual or civil nature under any law for the time being in force India.

4. Disclosure of Your Data

We may disclose Personal Data that we collect, or you provide to us as described in this privacy policy notice:

4.1 Our Own Affiliates

4.1.1 To our subsidiaries and affiliates.

4.2 To Other Entities/Individuals

4.2.1 To contractors, service providers, and other third parties to develop or improve our products, services and websites.

4.2.2 To advertisers and marketers, including ad networks for targeted advertising. We do not use tracking technologies unless you opt-in on our website.

4.2.3 To suppliers and distributors of our products.

4.2.4 To contractors, service providers, and other third parties for email distribution services.

4.2.5 To contractors, service providers, and other third parties for Website management.

4.2.6 To third party service providers as individually identified in this policy.

4.2.7 To our e-commerce platform, “Zoho”. For more information on how they collect/use your information, please see their privacy notice .

4.2.8 To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of Santo Group's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal data we hold is among the assets transferred.

4.3 Other

4.3.1 As necessary to fulfill the purpose for which you provide it.

4.3.2 Otherwise with your consent or in a manner disclosed by us when you provide the information.

We may also disclose your Personal Data:

4.4 Legal Compliances

4.4.1 To comply with any court order, law, legal process, or law enforcement, including to respond to any government or regulatory request.

4.5 Enforcement of T&Cs

4.5.1 To enforce or apply our terms of use, terms of sale, and other agreements with you, including for billing or collection; and

4.6 Protection

4.6.1 If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Santo Group, our customers, or others.

Santo Group employs appropriate safeguard for cross-border transfers of Personal Data, as required by applicable local law(s).

5. Billing and Payments

We use third party payment processors to assist us in processing your payment information securely. Such third-party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies. We, however, ensure that we partner only with those payment processors who comply with applicable regulatory and industry standards.

6. Minors Data

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Data of children. If you are the parent or guardian and believe your child has provided us with Personal Data, please contact us at the Email ID below to request deletion.

7. Data Retention

We will retain your Personal Data (collected through online and offline methods) for as long as it is necessary for the purposes described in this Notice. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Even if we delete your Data, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

8. Data Principal Rights

In this Section, we have summarized the rights that you may have under the Digital Personal Data Protection Act 2023 (“the Act”). Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.1 Right to Access Information

8.1.1 You may ask us to provide suitable privacy notices containing relevant information about the collection and usage of your data. You may also ask us to provide you with a copy of your Personal Data held by us, free of charge, in an electronic format;

8.2 Right to Correction and Erasure

8.2.1 You may ask us to correct, update and/or otherwise amend your inaccurate or incomplete Personal Data held by us. You may also ask us to delete all your Personal Data we hold;

8.3 Right of Grievance Redressal

You may have grievances regarding the Website, the contents thereof or the Services. You may reach out to Santo Group customer support at support@santogroup.co.in . Our representative shall address any complaint or grievance that is raised by you within a period of 30 days from the date of raising of such complaint or grievance.

8.4 Right to Nominate

8.4.1 You have the right to nominate any other individual who in the event of death or incapacity can exercise the Rights on your behalf.

You may exercise any of your rights in relation to your Personal Information by raising a Email request to us at support@santogroup.co.in.Please note that we may contact you and ask you to confirm your identity to ensure that we do not disclose your Personal Data to any unauthorized person, and that we may ask you to specify your request before we perform any actions. Once we have confirmed your identity and understood exactly what you would like us to do, we will handle your request in accordance with applicable law.

If at any instance, access cannot be provided within a reasonable time frame, Santo Group shall provide you with a date when the information will be provided. If for some reason access is denied, shall provide an explanation as to why access has been denied.

9. Duties of Data Principals

In this section we have summarized the duties assigned to you under the Digital Personal Data Protection Act, 2023 (“the Act”).

To comply to the provisions of applicable laws while exercising rights under the Act;
To not to impersonate any other person while providing his or her Personal Data;
To ensure not to register false or frivolous grievances or complaints with the Data Protection Board of India (“the Board”).

10. Cross Border Data Transfer

Whenever we transfer personal data to countries outside India, we ensure that the data is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on Data Protection. We adhere to Government of India’s decisions on restriction of transfer of Personal Data to blacklisted countries or use contracts with standard safeguards and similar measures under applicable Data Protection laws for such transfers as may be notified by the Central Government.

11. Data Security

We adopt appropriate data collection, processing and storage practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Data, username, password, transaction data and data stored on our Site.

We use commercially reasonable and industry standard security technologies and safeguards to protect the Personal Data that we collect and use. We also expect our service providers to protect such Personal Data in the same manner.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust, unique password and keeping your log-in and password private. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us at support@santogroup.co.in .

12. Changes to this Privacy Notice

We reserve the right to change this notice from time to time. The date the Privacy Notice was last revised is identified at the top. Any changes shall be effective immediately upon the posting of the revised Privacy Notice. We encourage you to periodically review this page for latest information on our privacy practices.

13. Complaints or Inquiry

If you have any questions or complaints about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: support@santogroup.co.in .

You also have the right to complain to a Data Protection Board (“The Board”) about our collection and use of Your Personal Data.

Shipping Policy

Shipping charges of Rs. 199 for all orders under Rs.699.
Please allow five to seven days for your order to arrive Our coverage areas are limited to the areas covered by our channel partner.

1. When will I receive my order?

1.1 The delivery will be done through our fulfilment partners to ensure timely and accurate delivery to our customers. It is our endeavor to deliver your product to you at the soonest possible time. Depending on your location in the country, you can expect your order to reach within 5 to 7 days once its dispatched.

2. Can I get my order throughout the country?

2.1 Uvi Foods strives to provide service across the country. It is still recommended to check the availability of delivery using the pin code and availability at the time of checkout.

3. How do I track my package?

Your order can be tracked on www.uvifoods.in itself by heading to the Track Order page from the main menu or as given in the footer section.

4. Finding a missing package that shows delivered/late deliveries?

4.1 If you’re facing any issues with your order, you can reach out to our customer care team from the Contact Us page from the main menu or as given in the footer section.

Returns & Refund Policy

Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days if the cancellation is done before Shipping the product. if the order is dispatched - The Consumer is liable for only 50% of the order value as refund. 50% will be levied as cancelation fee.

There is no Return Policy. In case of Consumer Unavailability at the given address or OTP not verified by the consumer, the consumer would then be given Refund after deducting a penalty of Rs. 199/- or the order value which ever is higher, once the product is returned in safe and secured manner.

If there is a quality issue, product has expired, packaging defect and hence item is damaged or a wrong product is delivered, in such a situation you may please send us an email or call on our customer care number stating the details of your concern. While sending the details, please ensure to share the following details

a) order number,

b) the item name/s,

c) picture of the product in respect of which the concern has been raised and

d) description of the problem.

e) in case of concerns on leakage or missing items consumers has to attach unboxing videos

Please note, any such concern be shared with us within twenty-four (24) hours from the time the order has been delivered to your address. We shall endeavor to attend to your concern and revert with our feedback on the same at our earliest. Kindly note, complaints received beyond twenty-four (24) hours of delivery, shall not be entertained.

We can be contacted at support@uvifoods.com. In case your concern was found to be bonafide, we shall send you a return shipping label, as well as instructions on how and where to send your package. Any product which is sent without receiving the return shipping label and instructions from us, shall not be accepted, or entertained.

Once the return package sent by you has been received by us, we shall acknowledge the same. Post receipt of the return package we shall carry out physical inspection of the said product and on conclusion of the inspection if the concern raised by you was found to be bonafide, our team shall get in touch with you and shall share a coupon code equivalent to the amount of the product in question. You may please use the coupon code to purchase products from Uvi Foods website, for an amount equivalent to the value of such coupon code. Terms and conditions apply. Please note that there shall be no refund in cash.

If you have not received the delivery of your order but have received an intimation by email and/or SMS that your order has been delivered, you may please send us an email or call our customer care number within twenty-four (24) hours of receiving such intimation. Your concern shall be looked into and after ascertaining the genuineness of the concern, our team shall deal with the same appropriately.

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