Frequently Asked Questions
General Information
Uvi Foods is proudly a brand from the house of Santo Group, a name synonymous with entrepreneurial excellence since 2016. From wholesome millets and nutrient-rich pulses to aromatic spices, premium cold-pressed oils, and more, our offerings are a testament to our promise of delivering food that’s as natural and pure as the fields it comes from.
Santo Group has been in business since 2016. Since establishment, it has been committed to providing high-quality products and services to our customers.
Santo Group is located near Tagore Public School, Chirawa Road, Surajgarh, Rajasthan, BHARAT 333029. It also has a global presence through its online marketing and export activities. For more details or directions, please visit our contact page.
You can reach us through various methods:
- Phone/WhatsApp: +91 9915 31 6566 (Hindi) | 9915 31 5666 (English)
- Email:support@santogroup.co.in
- Office Visit: Visit us at Near Tagore Public School, Chirawa Road, Surajgarh, Rajasthan, BHARAT 333029, during our business hours.
- You can also use our online contact form on the website.
Product(s)
From wholesome millets and nutrient-rich pulses to aromatic spices, premium cold-pressed oils, and more, our offerings are a testament to our promise of delivering food that’s as natural and pure as the fields it comes from.
We understand the importance of making informed purchase decisions. While product demonstrations or samples may not be available for all items, we strive to provide detailed product descriptions, images, and customer reviews to help you make an informed choice. If you have specific questions or require further information about a product, our customer support team will be happy to assist you.
Order Related
If you face any difficulties or have specific requirements, please contact our customer support team. They will assist you in placing your order or guide you on methods, such as placing an order over the phone or through email.
If a product is currently out of stock on Uvi Foods, you can submit a request to be notified when the item becomes available again. We will then send you an email notification once the product is back in stock, allowing you to make a purchase.
The availability of customization or personalization options may vary depending on the product. Please check the product description or contact our customer support to inquire about customization possibilities for specific items.
Santo Group may impose certain limitations on the quantity of products that can be ordered. These limitations are in place to ensure fairness and availability for all customers. If you require a larger quantity than the specified limit, please reach out to our customer support team to discuss your requirements.
Yes, you may be able to cancel or modify your order after it has been placed, depending on its status. We recommend contacting our customer support team as soon as possible with your request. They will assist you in determining if any changes can be made to your order.
Our liability with respect to products purchased from us ceases as soon as goods leave our premise(s).
Payments and Refund
Uvi Foods accepts various payment methods, including UPI, Bank Transfer and through online payment platforms.
Yes, Santo Group may offer financing options for larger purchases. We partner with reputable third-party financial institutions to provide flexible payment plans. These options may include installment payments or other financing arrangements. To explore financing options for a specific purchase, please contact our customer support team for more details.
Uvi Foods strives to offer competitive pricing and occasional promotions. However, we cannot provide refunds or price adjustments for changes in product prices after your purchase is completed. The price at the time of your purchase will be considered final.
Our refund and cancellation policy may vary depending on the type of product or service you have purchased. We strive to provide a fair and transparent policy. For detailed information regarding refund and cancellation, please refer to our "Returns and Refund Policy" page on our website or contact our customer support team directly.
Shipment/Delivery
To track your order on Uvi Foods, please check the confirmation email we sent you after your purchase, as it may contain tracking details or contact our customer support team directly. You can also track using the tracking ID on www.uvifoods.in
We offer various shipping options for orders placed with us. You will be able to select your preferred shipping method based on availability and your location. The shipping charges will be calculated based on the weight, dimensions, and destination of the package.
The average delivery time for orders placed on Uvi Foods depends on various factors, including the shipping destination and the specific product. Typically, orders are delivered within 5-7 business days from the date of payment. However, please note that delivery times may vary and could be longer for certain products or locations.
Yes, Uvi Foods offers international shipping across the globe subject to the Govt. Policies. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the buyer.
Yes, there may be restrictions on international shipping for certain products due to various factors, including legal regulations and shipping constraints. It's important to review the product information and the shipping details provided while placing the order. If you have any specific questions or concerns about international shipping for a particular product, please reach out to our customer support team for further assistance.
Support
You can contact us by visiting our "Get in Touch" page. There, you will find our contact details, including phone number and email address, as well as a contact form you can fill out to send us a message directly.
We strive to respond to customer inquiries as promptly as possible. Typically, you can expect to receive a response within 24-48 hours during business days. However, response times may vary depending on the nature and complexity of the inquiry.
Yes, Uvi Foods provides technical support and assistance for the products and services we offer. If you require technical help or have any questions regarding product usage, troubleshooting, or installation, please reach out to our customer support team. We will be glad to assist you.
Privacy
Uvi Foods is committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information. You can find our complete privacy policy on the "Privacy Policy" page of our website. We encourage you to review the policy to understand how we handle your data.
Miscellaneous
To subscribe to the newsletter or mailing list, simply visit our website and scroll to the bottom of the page. You will find a subscription box where you can enter your email address and click on the "Subscribe" button. By subscribing, you will receive updates, news, and exclusive offers from Uvi Foods directly in your inbox.
Yes, we encourage our customers to share their feedback and experiences with Uvi Foods. You can find customer reviews and testimonials on our website. These reviews provide insights into the quality of our products, services, and customer satisfaction. We value our customers' opinions and continuously strive to improve based on their feedback.
